Privacy Policy

Our Commitment to Your Privacy

At Fetch Cleaners Club, a DBA of K9 Waste Solutions LLC, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns, please contact us at join@fetchcleanersclub.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register for a membership, request a quote, or otherwise contact us. The information we collect includes:

• Contact Information: Your full name, email address, phone number, and physical service address.
• Payment Information: Billing address and payment card details. All payment data is processed securely through our third-party payment processor (Stripe via Jobber). We do not store raw card numbers on our systems.
• Service Preferences: Specific cleaning instructions, access codes or entry methods, and any special requests you provide.
• Usage Data: Standard web analytics data such as browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, schedule, and manage your recurring cleaning membership services.
• To process your monthly membership billing and send payment receipts.
• To communicate with you regarding your account, scheduling updates, and service notifications.
• To send you promotional communications and membership offers (you may opt out at any time).
• To improve our website, services, and customer experience.

3. Sharing & Disclosure

We do not sell, rent, or trade your personal information to any third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors such as Jobber (scheduling and CRM) and Stripe (payment processing) who assist us in operating our business, subject to strict confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications by clicking "unsubscribe" in any email we send. To exercise any of these rights, please contact us at join@fetchcleanersclub.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.